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Code of Conduct

I adhere to the European Code of Conduct for Mediators.

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Key Principles

  • Independence and Impartiality: The mediator must be independent and act impartially towards the parties.

  • Confidentiality: All information from or connected with a mediation is confidential.

  • Procedural Fairness: The mediator must ensure that all parties have an adequate opportunity to be heard.

  • Self-Determination: Any settlement is the parties' own and is not imposed by the mediator.

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View the full European Code of Conduct for Mediators

Complaints Procedure

In the same way that conflict is an inevitable part of life, so are concerns and complaints. LM Mediation Ltd is committed to providing a professional, high-quality service and listening to any concerns about that service. The policy below explains how concerns and complaints will be handled.

  • If you have a concern and are being represented by a legal adviser, please speak to them in the first instance about your concern to identify the nature of the concern. If the concern is about LM Mediation Ltd, either you or your legal adviser should contact us by email so we can discuss it. Our aim is to resolve your concern informally and avoid it becoming a complaint.

  • If your concern is still not resolved, you can make a written complaint and send it to us by email.

  • Your complaint will be acknowledged in writing (by email) within five working days of receipt.

  • All complaints will be investigated and responded to within 21 working days of receipt. On occasion, further time may be required, in which case we will notify you of that in writing (by email).

  • LM Mediation Ltd will keep a written record of any complaints received.

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